Hi Icecouriers
With AR2023, the forms are stored within the company file. The forms with 2009 in the form name are normal (used with preprinted MYOB stationery from 2009), these come with AR2023 by default, these would not generally cause the problem.
Not sure what else to suggest. Perhaps start a new file or use clearwater, see if you can customise there. If yes, customise, export then import to current file.
Regards
Gavin
Hi Gavin
There is supposed to be a red cross next to these personalised forms on the desktop application, however the software has dragged these files from another location in my system (they are named the same thing in the other loaction) upon installation. The software is seeing these forms not as personalised but as critically installed OEM forms. I have done a lot of work in preparation for the migration this afternoon, so I don't really want to do a fresh install if I can help it. I have tried migrating new forms in, however this did not work. The old forms from 2009 still appear in the list, it seems obvious these are causing the problem anecdotally. Thank you for your suggestion however, I am left with little choice but to self diagnose given MYOB seem too busy to repspond to any of my requests for help. Come tomorrow after the migration I am going to be left with less options.
Hi Icecouriers
Don't confuse the default included forms with customised ones - this includes INCIIPRE-2009 as per image below. MYOB comes with about 40 forms inside the company file. This is normal, AR2023 is not picking these up from any location. When you 'customise' one of these files, the red cross will appear - as only the customised forms can be deleted. See example in image below (provided it is unblocked)
Good luck with support.
Regards
Gavin
Hi Gavin
Yes, if this is the case I have confused these files as old forms from software we held back in 2009. If that is the case all the form files are current and corrupted unfortunately. One need wonder how this happens with software just installed? Thanks again for your help, I am again back on hold with support.
