What do other users thing of the latest change in AccountRight sign in? It's rather annoying to have a message pop up that I am not yet signed in, followed by a page explaining the steps for signing in. Then that page and several other ones stay on my screen when I'm already in, so I have to go and close those ones off EVERY TIME. Is there a way to stop this from happening?
Hi Margriet,
Thanks for raising this, that does sound a bit painful if it’s popping up and leaving extra pages open every time.
From what you’ve described, that doesn’t sound like the intended experience. There should normally only be one sign-in pop-up during the sign-in process, so if multiple pages or windows are staying open after you’ve already signed in, that isn’t expected.
A couple of things worth trying:
If it’s still happening after that, it’d be best to get our support team to take a closer look, as they can check whether something in the sign-in flow is getting stuck on your setup. You can reach out by creating a ticket in the My Account window or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi,
I created a ticket ref. no. 03252593 on 27 July. Am still waiting for a solution.
Thanks,
Margriet
Yah can the webpage that opens be marked somehow to automatically close?
I mean it only heads to the browser for authentication, surely it can be set to open, authenticate and then close??
Hi BJ3,
I can see why having an extra browser window open feels unnecessary. AccountRight uses your default browser to complete the secure sign-in, then hands you back to the desktop app. At the moment, the browser window needs to be closed manually once the sign-in is complete.
Regards,
Sai
