Forum Discussion

support-awaste's avatar
support-awaste
Experienced User
2 years ago

after power interruption Myox file wont open

after power interruption Myox file wont open. I tried opening it on local but it says it need to be upgraded.  After update same issues. I thinks this one was corrupted during the power interruption....
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi support-awaste, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your issue trying to open your file. May I ask you to confirm what version of AccountRight you are using and attach a copy of your latest diagnostic log after trying to open the file?

 

To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder. 

 

This will provide further information about what is causing your issue. 

 

We look forward to your response. 

 

Thanks,
Genreve
 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi support-awaste, 

       

      Thanks for your response and the log you've attached. 

       

      Unfortunately, the log explains the file is corrupted and we will not be able to reclaim this file. You will need to restore a backup of the file before the power interruption.

       

      We appreciate your patience. Feel free to let us know if you require any other assistance. 


      Thanks,
      Genreve

      • support-awaste's avatar
        support-awaste
        Experienced User
        2 years ago

        can we use data repair on this corrupted file? 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.