BPAY PAYMENTS
What is the usual timeframe and notification for BPAY payments please. I'm new to offering online payment options. A customer paid a $3207 invoice via BPAY this morning and has collected his product....
Forum Discussion
Leneth_A wrote:
Also, regarding your concern with the BPAY payments, I have sent you a private message here in the Community Forum for the information and instructions that will assist you further.
I wonder what solution that would be? A secret way to turn off BPAY? Obviously something you don't want other users to know.
Hi mscheurer,
Thanks for your post and welcome here to the Community Forum. Thank you for flagging your concern with us. We are sorry that you are having challenges regarding your inquiry. We appreciate your patience and effort during this time.
Regarding your question, in general, payments made online either via BPay or online credit cards can take up to 3 business days to process. If the customer pays on a Thursday/Friday or around a public holiday this may take a little longer.
Brigitte specifically has issues with the outstanding invoice, unreceived funds, and the absence of payment notifications. To effectively address these concerns and to facilitate assistance for Brigitte, I need to share sensitive information via private message for them to reach out to the relevant team.
Feel free to post again anytime you require further assistance.
Cheers,
Leneth
