Forum Discussion

Xylon1's avatar
Xylon1
Experienced User
2 months ago

"Business Insights" Bug! Creepy Crawly!

Tap on "Business Insights" tab at the bottom, go to "Accounts Details" tab and the "Total Assets" window bombs out after displaying for a few seconds. Anyone else have this problem?
bug
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi Xylon1,

 

I had a proper look at what you described with the Business Insights window dropping out after a few seconds. I’ve tried to replicate exactly what you walked through and everything loaded fine on my end, and there aren’t any reported issues with those panels. It’s worth giving your AccountRight cache a clear to see if that steadies things, and if the red X keeps popping up after that, it's best to reach out to our team. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, so they can dig into what's happening behind the scenes.

 

Cheers,

Doreen

Xylon1's avatar
Xylon1
Experienced User
1 month ago

Thanks for the suggestion. I'll give it a go and will give you feedback.

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