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kellya2's avatar
kellya2
Member
6 months ago

CANNOT open a Library file

Hi,

Just wondering if there is something going on with myob atm?  Yesterday I opened a backup / library file - no problems.  Today, as soon as I enter the administrator password, I get the typical "not responding" message and the needs to shut down error message appears - this has happened about 30 times on 2 different laptops so it is not windows or anything.

MYOB will not let me upload / restore a copy of the backup so wondering if anyone else is experiencing similar issues or has any suggestions

AccountRight Application Error Report
=====================================
Application Version: 2025.6.1.6
Application File Version: 2025.6.1.6
Incident Id: 45de9c53-3428-4650-8d64-e7fd5697de2c
Time: Sunday, 20 July 2025 12:05:38 PM

Code: 
InvalidFingerprint (100014)


Message: 
 (InvalidFingerprint): 


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyActivationException
----------------------------------------
MYOB.Huxley.API.HuxleyActivationException:  (InvalidFingerprint): 
   at mscorlib!0x0600584e!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
   at mscorlib!0x06005859!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
   at Huxley.Service.Gateway!0x06001a69!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
   at Huxley.Service.Proxy!0x06000de4!MYOB.Huxley.Service.Proxy.Services.ProxyLicenceService.GetCompanyFileLicence() +0x0
   at Huxley.BusinessLayer!0x06006481!MYOB.Huxley.BusinessLayer.Core.CompanyFile.get_Licence() +0x0
   at Huxley.UI.Model!0x06004050!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.<>c.<get_Licence>b__35_0(IIntCompanyFile x) +0x0
   at Huxley.UI.Decorators!0x0600000b!MYOB.Huxley.UI.Decorators.DecoratorSiteExecutor.ExecuteWithReturn[TDecorate,TReturn](TDecorate decoratedInstance, Func`2 execute, String siteName, IUIDecoratorFaultHandler faultHandler, Int32 siteDepth, DecoratorType decoratorType, Type decoratingType) +0x31
   at Huxley.UI.Model!0x06002dd0!MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.get_Licence() +0x1f
   at Huxley.UI.Controllers!0x0600118c!MYOB.Huxley.UI.Controllers.Application.CSMDIParentController.SetupIsChangeSerialNumberAvailable(IUICompanyFile activeCompanyFile) +0xc
   at Huxley.UI.Controllers!0x0600118b!MYOB.Huxley.UI.Controllers.Application.CSMDIParentController.SetupViewModelProperties() +0x10
   at Huxley.UI.Controllers!0x0600115d!MYOB.Huxley.UI.Controllers.Application.CSMDIParentController._uiViewPresenter_ActiveCompanyFileChanged(Object sender, EventArgs e) +0xc
   at mscorlib!0x06000e78!System.EventHandler.Invoke(Object sender, EventArgs e)
   at Huxley.UI.Framework!0x0600010a!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.OnActiveCompanyFileChanged() +0xa
   at Huxley.UI.Framework!0x06000109!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.set_ActiveCompanyFile(IUICompanyFile value) +0x73
   at Huxley.UI.Framework!0x0600010f!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.AddCompanyFile(IUICompanyFile companyFile) +0x17
   at Huxley.UI.Forms!0x06000082!MYOB.Huxley.UI.Forms.Users.UserLogin.OpenLoginDb(IHuxleyConnectionInformation connectionInfo, String password, Int32 locatorPortNo) +0xb6
   at Huxley.UI.Forms!0x0600007e!MYOB.Huxley.UI.Forms.Users.UserLogin.ProcessDatabaseInfo(IHuxleyConnectionInformation databaseInfo, Int32 locatorPortNo) +0x16
   at Huxley.UI.Forms!0x06000079!MYOB.Huxley.UI.Forms.Users.UserLogin.ProcessLoginAttempt() +0xd
   at Huxley.UI.Forms!0x06000077!MYOB.Huxley.UI.Forms.Users.UserLogin.btnOk_Click(Object sender, EventArgs e) +0x0
   at System.Windows.Forms!0x06001167!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
   at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
   at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
   at System.Windows.Forms!0x0600124e!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
   at System.Windows.Forms!0x0600125e!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
   at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
   at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
   at System.Windows.Forms!0x06006400!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
   at System.Windows.Forms!0x06006403!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
   at System.Windows.Forms!0x0600314e!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.BusinessLayer => Huxley.BusinessLayer, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7d487a9df17746de9c050a23c87b902c; A:1
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:4902fa0241b74af9b7ed68c5c9d21fc8; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d63b390722e1426fac94c1f52b4f1dd8; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7994c225f8cc4b07999ab5594416328f; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e0dca6bdb2f642f49ce700a760ed2f35; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:6713a53b183e445da5980f2f0b2ba955; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b1f2dc0e89ff4f189bfafa133c3a9883; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2025.6.1.6, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:022b012c034a44edb19e3cb2146a9019; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:552febfc334842ecb384601d58fc202a; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:510f406a48f246ff9d2b0ea33103d856; A:1

----------------------------------------

 

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi kellya2, 

     

    Looks like that error message when you log in has helped point us in the right direction, cheers for sending through the logs, that makes things heaps easier.

    What’s happening is your file’s a bit stuck between an old version and a new update, and that’s what’s throwing up the error. No dramas, though, you just need to run the hotfix tool and it should sort things out. This thread has all the details and steps you need to follow.

     

    Regards,
    Genreve 

     

     

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