Forum Discussion

david621's avatar
david621
User
2 years ago
Solved

Cant open Company file

We can't open Company file, it os saying "cant open company file due to still backing up" from last nights backup
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi david621

     

    Thanks for your post and Welcome to the Community Forum.

     

    I have responded to your first post here in the Community Forum. Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi david621

 

Thanks for your post and Welcome to the Community Forum.

 

I have responded to your first post here in the Community Forum. Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

Jillus6's avatar
Jillus6
Experienced User
10 months ago

I am having the same trouble and need help urgently as cant open for business without access to the program.  I backed up last night and this morning it is still saying cant connect to file as backing up.  Help please

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    10 months ago

    Hi Jillus6, 
     
    Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are facing difficulties opening your company file due to the "backup in progress" error. We recognize the importance of this issue for your business, and we truly appreciate your patience and understanding on this matter. 
     
    I have arranged to run a script over your online company file to resolve the issue. You may check it by restarting AccountRight and then accessing the file again. 

     
    Do let me know if you have any further trouble with that. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    10 months ago

    Hi Jillus6, 
     
    I hope you are having a wonderful day. I just want to check back with you and follow up if you still need assistance accessing your company file. Please do let us know how you go, and feel free to post again anytime you require further assistance. 
     


    Cheers, 
    Leneth

    • Jillus6's avatar
      Jillus6
      Experienced User
      10 months ago

      Hi Leneth

       
      No thank you.  I managed to get through to the help via phone and they fixed it thank you.  I am still to try and back up the file again so will see if I run into issues this time.
       
      Thanks for the follow up
      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        10 months ago

        Hi Jillus6, 
         
        Thanks for the update on this and we are glad to hear that the phone-based team was able to fix it for you. We apologize for the inconvenience this has caused you. We truly value and appreciate your patience and understanding throughout the process. 
         


        Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help.

         

        Cheers, 
        Leneth