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BStowell32's avatar
BStowell32
Experienced User
3 years ago
Solved

Unable to open existing company as a new administrator

Hi,

 

I am having issues trying to open an existing company as a new administrator, via the online tab in Account Right. Invitation has been accepted and I have followed all the steps sent to me however the company isn't showing on Account Right like it says it should in the steps. I have confirmed the company is in my account by logging onto my.myob.com.

 

Is this a issue with the new version 2022.2.0?  

  • BStowell32's avatar
    BStowell32
    3 years ago

    The person who invited me didnt enter the file id. Issue has been rectified. Thank you

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  • BStowell32's avatar
    BStowell32
    Experienced User
    3 years ago

    Circled in red being the company isn't showing up. Do I just have to create new?

    I am sucessfully logged in, I have been given admin access and the company is online so it should be showing up, should it?

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi BStowell32,

     

    Thank you for your post.

     

    Could you try signing into the browser version of AccountRight (app.myob.com) and let me know if the business shows in the list there? 

    • BStowell32's avatar
      BStowell32
      Experienced User
      3 years ago

      No I tried that both on my smartphone and my laptop, nothing showed up.

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi BStowell32,

         

        Thanks for confirming that,

         

        Can you please send me a private message with your product serial number + the email you're trying to sign in with? I will look into this further for you.