Forum Discussion

BStowell32's avatar
BStowell32
Experienced User
3 years ago

Unable to open existing company as a new administrator

Hi,   I am having issues trying to open an existing company as a new administrator, via the online tab in Account Right. Invitation has been accepted and I have followed all the steps sent to me ho...
  • BStowell32's avatar
    BStowell32
    3 years ago

    The person who invited me didnt enter the file id. Issue has been rectified. Thank you

Sam_R's avatar
Sam_R
Former Staff

Hi BStowell32,

 

Thank you for your post.

 

Could you try signing into the browser version of AccountRight (app.myob.com) and let me know if the business shows in the list there? 

BStowell32's avatar
BStowell32
Experienced User
3 years ago

No I tried that both on my smartphone and my laptop, nothing showed up.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi BStowell32,

     

    Thanks for confirming that,

     

    Can you please send me a private message with your product serial number + the email you're trying to sign in with? I will look into this further for you. 

    • BStowell32's avatar
      BStowell32
      Experienced User
      3 years ago

      The person who invited me didnt enter the file id. Issue has been rectified. Thank you

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