Forum Discussion

BStowell32's avatar
BStowell32
Experienced User
3 years ago

Unable to open existing company as a new administrator

Hi,   I am having issues trying to open an existing company as a new administrator, via the online tab in Account Right. Invitation has been accepted and I have followed all the steps sent to me ho...
  • BStowell32's avatar
    BStowell32
    3 years ago

    The person who invited me didnt enter the file id. Issue has been rectified. Thank you

BStowell32's avatar
BStowell32
Experienced User

No I tried that both on my smartphone and my laptop, nothing showed up.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi BStowell32,

 

Thanks for confirming that,

 

Can you please send me a private message with your product serial number + the email you're trying to sign in with? I will look into this further for you. 

  • BStowell32's avatar
    BStowell32
    Experienced User
    3 years ago

    The person who invited me didnt enter the file id. Issue has been rectified. Thank you

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