Forum Discussion

david621's avatar
david621
2 years ago

Cant open Company file

We can't open Company file, it os saying "cant open company file due to still backing up" from last nights backup
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi david621

     

    Thanks for your post and Welcome to the Community Forum.

     

    I have responded to your first post here in the Community Forum. Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Jillus6's avatar
Jillus6
Experienced User

I am having the same trouble and need help urgently as cant open for business without access to the program.  I backed up last night and this morning it is still saying cant connect to file as backing up.  Help please

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Jillus6, 
 
Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are facing difficulties opening your company file due to the "backup in progress" error. We recognize the importance of this issue for your business, and we truly appreciate your patience and understanding on this matter. 
 
I have arranged to run a script over your online company file to resolve the issue. You may check it by restarting AccountRight and then accessing the file again. 

 
Do let me know if you have any further trouble with that. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

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