Case Closed - 03327863

A defunct Client ID after the move to cloud services has been charged an annual fee in addition to the monthly fee being charged to the actual business entity. I have managed to get the subscription cancelled today, it took me three hours. Between online chat bots, AI telephone assistance, wait times transferred to a team where the connection was so bad and there was nobody talking. That took 1 hour. On second attempt, billing team transferred me to the subscription cancellation team. Subscription cancelled, monthly dishonour fees of $22 for two invoices left to dispute. Back to the billing team with the bad connection. Then call was ended not by me. 

For all the fees we pay across 10 business files, I expect the help to be better. It was a frustratingly long stressful process. With countless hours on hold waiting for someone who wasn't able to help. 

All I need for now, I think, is the dishonour invoices to be removed.