Forum Discussion

Dollyopal's avatar
Dollyopal
Member
5 months ago

Change of primary contact

I have been trying for over a week to get someone to respond to my email regarding change of primary contact for my business. I successfully changed the Account right access and contact details but I can not get any action for changing the MYOB business payroll only access and primary contact details changed. I’ve sent 4 emails, and a complaint and still no response. I need to access payroll for obvious reasons. The former contact/ administrator is no longer available to assist. Is there any other option other than mailto:[email protected] 

I’ve tried phoning but they won’t talk to me because I’m not the primary contact but I can’t change that because no one will get back to me after I’ve sent the paperwork in 3 times to change this. Please help. I don’t know why it’s so difficult to change some simple details. 

7 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 hours ago

    Hi Jordann, 

     

    I’m sorry this has taken so long, especially with it now affecting your ability to pay super and send invoices.

     

    I’ve followed this up with the team handling these requests so they can review what’s already been submitted. They’ll be in touch by email if they need anything further, and you’ll also receive confirmation once the update is complete.

     

    Regards,
    Genreve

  • Jordann's avatar
    Jordann
    Member
    19 hours ago

    Thanks for the help earl they looked at my case a over a week ago and still no update I have no availability to pay super or even invoice with no help , I have now lodged a case with the ACCC for false claims with the fact you say support is available and you leave a business unable to function for a month to me is misleading and deceptive conduct under the trades practice act.

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 days ago

    Hi Jordann,

    Thanks for your patience. We’re seeing more enquiries than usual across our support channels, including support tickets, so it’s taking us a little longer to respond at the moment. Our team is working through the backlog as quickly as we can and doing our best to bring wait times back down. Once your case has been assigned to one of our team, you’ll receive an email update.

    Regards,
    Earl

  • Jordann's avatar
    Jordann
    Member
    3 days ago

    I have now been waiting for 3 weeks checking weekly with the response it is in the queue it is outrageous 

  • iain_t's avatar
    iain_t
    Contributing User
    4 months ago

    I,too, am waiting for a reply regarding change of primary contact.  How long will it take to get a result? 

     

    Thanks

    Iain

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi Dollyopal,

     

    Sorry you’ve had to put in so much effort chasing this primary contact change, with all the emails, the calls and still being stuck. I’ve passed this straight to the team who handle these updates so they can take it from here. They’ll go over the documents you’ve already sent and will get in touch if they need anything extra. Once everything’s sorted, you’ll receive an email confirming the new primary contact.

     

    Cheers,

    Doreen

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