Forum Discussion

loudavies's avatar
loudavies
4 months ago

Change owner

Serial number: *078

Business name: *Service Inc.
My full name: Lo* *es
My email address: *net.au

 

List of names to add as owner:   

  • *ana *roll

List of names to remove as owner:   

  • Lo* *es (please change to Administrator)

 

  • Doreen_P's avatar
    Doreen_P
    4 months ago

    Hi loudavies,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If you need to change the role of an admin to owner and vice versa , you may proceed in using our virtual assistant MOCA as we cannot change the roles of a user through this support channel.

     

    Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

2 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hi loudavies,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If you need to change the role of an admin to owner and vice versa , you may proceed in using our virtual assistant MOCA as we cannot change the roles of a user through this support channel.

     

    Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • PJsBiz's avatar
      PJsBiz
      Experienced User
      8 days ago

      I'm having problems with this as well.  I've tried using MOCA and it doesn't work either.


      Phone support is horrendous, on hold for 30 mins to be cut off. 
      Is there someone actually from MYOB Australia who can actually do something to help all the users who are having trouble?  The MYOB Community shouldn't be asked to solve all our problems MYOB should make sure there are sufficient people available to help us.