Change page sizes
I am unable to print simple reports (eg; GST) to an A4 size format. The "Display Report" shows an almost square format on the preview screen. On the menu bar the "Size" options are "Tabloid, Legal, E...
Forum Discussion
I had a look at the instructions for the Timeout Extender, but my system does not have the config file that is noted in the instructions. I have attached a screenshot of the folder contents.
I am curious as to how this will fix the problem?
Hi Graemeb,
I am just wondering what programe you are using ? Apple Mac or Office. I have lots of issues with this new MYOB as I use Apple Mac. My reports cut off as do yours and when viewing on screen the fields are shortend so I cannot see the info I want. I had no issues with the old system either. Very Frustrating..
Hi Roz4,
I am using Windows 10 (horrible) on PC, so I am not much help for you I am afraid. I used an older version of MYOB for many years on Windows 7, and had no problems.
It is not like I am trying to do something weird or difficult, it is quite straightforward. Very frustrating.
Cheers,
Graeme
Hi graemeb,
Thank you for always providing an update on the issue. I understand that this issue has made you upset and your patience and understanding is very much appreciated during this time.
Upon checking on your account, you are currently using the latest version of AccountRight, but still, you are having the issue. I will follow up this case with the relevant team to investigate. Meanwhile, Can I ask you to check on this Help Article: Set form size and background, has a detailed information.
If you have questions or concerns, please do not hesitate to create a new post. We are happy to help.
Kind Regards,
Cel
Hi Cel,
I am not printing a form. This is an example of what I am doing in AccountRight:
1. Select Reports -> GST/Sales Tax -> GST (Detail-Cash)
2. Enter the correct dates for the filter (eg: 1/07/22 - 3-/06/23)
3. Click "Display Report"
- The report is displayed in a window, but the format is strange, almost a square looking page - too wide
- If I then try to print this report to PDF, I get an A4 formatted page with the left hand part of the report only. The right hand side has been chopped off. The "Display Report" function is not behaving correctly.
4. With the "Display Report" page active, if I try to click on Print Preview - > Size -> More page sizes...
then the program crashes: In fact, it crashes if I click on ANY of the options in that menu (tabloid, legel.. etc)
All I want is the Display Report to look like an A4 page, and please fix the bug that crashes the software.
AccountRight Application Error Report
=====================================
Application Version: 2023.10.1.7
Application File Version: 2023.10.1.12
Incident Id: f911854d-1db8-44d1-9a25-fae87a422a24
Time: Thursday, 23 November 2023 4:35:45 PMCode:
System.NullReferenceException
Message:
Object reference not set to an instance of an object.
