Changing Subscription Issue
I am the account owner of a MYOB business account. I cannot make any changes as the "Billing contact can only make changes" The person who set up the subscription (the billing contact) is no long...
Forum Discussion
Hi SmallsRd,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My apologies for the late response. I cannot imagine how frustrating it is to be stuck in a situation where you need to make changes to your MYOB account but are unable to do so due to the billing contact issue. Your patience is highly appreciated. To assist you further, I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
As for adding to your subscription, MYOB allows you to add functionality like inventory and payroll whenever you want. It's easy to scale back or up. However, this might be restricted currently due to the billing contact issue.
We're looking forward to your response.
Kind regards,
Shella
Hi SmallsRd,
I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with changing the subscription issue. We have recently asked for necessary details through a private message, but we have not received any response. If you encounter any further issues, please feel free to reply. We're always delighted to assist you further.
Kind regards,
Shella
Hi SmallsRd,
I hope this message finds you well today. We have recently asked for updates, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.
Kind regards,
Shella
No please re-open the issue.
I tried replying to your PM, but it bouced back.
I still need help with this issue.
Hi SmallsRd,
I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.
Kind regards,
Shella
