8 months ago

closed off financial year in error

Hello

I have closed the year end in error - i have a backup, can I restore

thanks

Sam

Princess_R
8 months ago
HI SamKlann2,

Welcome to the Community Forum! It's great to have you join us!

Absolutely, you're on the right track! Having a backup means you have a safety net to fall back on in situations like this. Restoring from your backup should allow you to undo the year-end closure error and get things back on track smoothly. This Help article, About backing up and restoring company files, has detailed information to assist with this.

Feel free to reach out anytime you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

Princess_R
MYOB Moderator
8 months ago
HI SamKlann2,

Welcome to the Community Forum! It's great to have you join us!

Absolutely, you're on the right track! Having a backup means you have a safety net to fall back on in situations like this. Restoring from your backup should allow you to undo the year-end closure error and get things back on track smoothly. This Help article, About backing up and restoring company files, has detailed information to assist with this.

Feel free to reach out anytime you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess
jojolamor
Contributing User
3 months ago
Hi there - I have done the same thing - have restored to no avail.

I can't even work out to start a new thread on this forum!!! Hopefully this gets some feedback!

I think the easiest way is just to hold off and carry on with my basic excel spreadsheet and start afresh with MYOB for the 2026 financial year - ;-) - seems like the easy option to me!
- Princess_R
  MYOB Moderator
  3 months ago
  Hi jojolamor,
  
  If restoring your backup data didn't do the trick, you'll need to reach out to our support team, who might be able to offer another option for you. You can chat with them live through our virtual assistant, MOCA, or raise a support ticket at myaccount.myjob.com.
  
  And if you want to start a new thread on the forum, just follow the steps in this thread. Feel free to start a new post anytime you need help in the future.
  
  Cheers,
  
  Princess
jojolamor
Contributing User
2 months ago
Thanks!

I did try MOCA before posting on here and went around in circles so gave up. Another moderator told me that it couldn't be done so I think I'll just leave it.

The writing on the desktop version of MYOB was so tiny (reminds me of those old 90's desktop Macs) that I honestly thought 'close' said 'chose' - but not worry! Thanks for your help!
- Doreen_P
  MYOB Moderator
  2 months ago
  Hi jojolamor,
  
  No worries. We're always happy to assist. If you encounter any more issues, don't hesitate to create another post.
  
  Best regards,
  
  Doreen