Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.

I have been first in the queue on a phone enquiry for 1 hour and 25 minutes. Is it possible my call has been lost in your system somewhere or are there no consultants to answer the call?

Hi Amanda I put a post up six days ago that is yet to get a response (I did put a reply to my post, but it was to give more information rather than a solution, and I couldn't work out how to edit my original post). The link is here: https://community.myob.com/discussions/bus-report/balance-sheet-balances-dont-match-gl-balances/869774 When should I be expecting a response? This is the first time I've put a post up, have I done it wrong? Any help is appreciated. Thanks,Gemma

Hi Amanda I have put up a post 17 days ago and still have received no response. Have things changed as before I used to receive a reply to my posts no later than 3 days? I would appreciate your feedback/comments. Many thanks Barry

Just have updated your new release only to find the in sales invoicing you have a bug. As I go to print it comes up with the attached message over and over again. Then once I print it goes back to sales register. Then I have to open the invoice to get the customer's email info etc and yes it comes up with the "Any changes made to this sale will saved before it is printed" Please advise.

Hi, You are lucky, it appears MYOB don't want you to talk to them on the phone, I cannot even find a phone number.Received a message to contact them if problem persists, BUT how ?Regards.

How to post on our Community Forum

LittleRiss
7 months ago
I have been first in the queue on a phone enquiry for 1 hour and 25 minutes. Is it possible my call has been lost in your system somewhere or are there no consultants to answer the call?
- plongworth123
  5 months ago
  Hi, You are lucky, it appears MYOB don't want you to talk to them on the phone, I cannot even find a phone number.
  Received a message to contact them if problem persists, BUT how ?
  Regards.
  - plongworth123
    5 months ago
    Found a phone number accidentally, under Sales, of course they would want you to contact sales. Just on hold now, number 2 in q 12 minutes and extending ?
- AmandaCL
  MYOB Moderator
  7 months ago
  Hey LittleRiss
  
  Our phone queues have been under control today with a maximum wait of 4 minutes.
  
  We do have a number of digital self-serve options I'd recommend trying that are listed on this page.
  
  Cheers, Amanda.
GemH
7 months ago
Hi Amanda

I put a post up six days ago that is yet to get a response (I did put a reply to my post, but it was to give more information rather than a solution, and I couldn't work out how to edit my original post).

The link is here: https://community.myob.com/discussions/bus-report/balance-sheet-balances-dont-match-gl-balances/869774

When should I be expecting a response? This is the first time I've put a post up, have I done it wrong?

Any help is appreciated.

Thanks,
Gemma
bazzamed
Experienced User
7 months ago
Hi Amanda

I have put up a post 17 days ago and still have received no response. Have things changed as before I used to receive a reply to my posts no later than 3 days?

I would appreciate your feedback/comments.

Many thanks

Barry
WTF12
Experienced User
6 months ago
Just have updated your new release only to find the in sales invoicing you have a bug. As I go to print it comes up with the attached message over and over again. Then once I print it goes back to sales register. Then I have to open the invoice to get the customer's email info etc and yes it comes up with the "Any changes made to this sale will saved before it is printed" Please advise.
- Princess_R
  MYOB Moderator
  6 months ago
  Hi WTF12,
  
  Sorry to hear you're having trouble with the sales invoicing feature after the new release. We have flagged this with our team and they're now investigating. Thanks heap for your patience and understanding while we sort this out!
  
  Cheers,
  
  Princess
MikeG1
Admin
7 months ago
Hi GemH and bazzamed , thank you for letting us know about this.
We have noticed that there are some issues with new posts not flowing through to our support tooling - this is currently being investigated with the Community Software provider and in the meantime, our moderators are trying to work through any posts with 'no reply yet' from the forum itself.
Sorry for the delays, we will get back to our previous response times asap.
Other options to keep in mind are:

Virtual assistant MOCA - can be found as a chat bubble on the bottom right of the screen here

Creating a support case - can be done after signing in to 'My Account' here
Denise68
6 months ago
Hello, cant access business payoll, called but not taking calls, can anyone at MYOB assist?
- AmandaCL
  MYOB Moderator
  6 months ago
  Hey Denise68
  
  If you require further support, our available options are listed on this page! We do have a number of digital options that you can make the most of.
  
  Cheers, Amanda.
JennyPTA
Trusted Cover User
6 months ago
Hi Amanda,
I always have trouble locating the phone number for MYOB and apparently have never found the right one that answers in 4 minutes! Please provide that number!!
loz82
Experienced User
6 months ago
I am trying to post a question, but it is coming up saying that i have exceeded the amount of tags?
- loz82
  Experienced User
  6 months ago
AmandaCL
MYOB Moderator
6 months ago
Hey loz82

This seems to be occurring intermittently for a number of users. If you clear your browser's cache history and attempt again do you still experience the same error come up? I've also found that switching web browsers seems to resolve the issue as well.

Let me know if you continue to experience an issue!

Cheers, Amanda.
onjoo888
6 months ago
Hey there,
Thanks for the guide! This will be very helpful. I’ll make sure to include detailed information and screenshots when posting my questions to get the best responses. Have a great weekend!