communication and billing

Question

Two weeks we spoke to MYOB support and the connections team and received confirmation to move a subscription to read only subscription for one of our subscriptions

A week ago we received an email saying they would cancel the subscription completely. I phoned MYOB support and they said they have no record of any communications despite an email being sent because of a system glitch.

Now we have to start the communications with the MYOB connections team all over again. anyone else having problems with support?

isaiah_c · Answer

Hi georgiOrc,
&nbsp;
I can see how that would be a bit of a pain, especially after you'd already gone through the process once. Sorry you've had to repeat the steps. If you're needing to get back in touch with the connections team, I'd suggest replying to the original email thread you had with them (if you still have it) or reach out via our support channels here: Contact us - MYOB Support. That way, they've got the history and can hopefully pick it up from where you left off, instead of starting from scratch.
&nbsp;
Regards,
Sai

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communication and billing

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