Hi.
It would appear that there are a growing number of long-term MYOB loyal customers out there who are basically being treated like rubbish. I have been with MYOB for many years now, paid my subscriptions and have had very few issues until now. I have been trying to contact the help line for three (3) days now without success, disconnects and long waiting times - it really is unacceptable. I tried once again 30 mins ago and was advised by the bot that the waiting time was now 2 hours ! Who the heck has two hours to waste waiting on the phone in order to sort out a service which has already been paid for ?. I can't even get a case number as I cannot get through to the help desk. I thought Telstra was painful but this is another level. Can someone at MYOB please help !
Hi GlenNSW,
I’m sorry to hear you’ve had such a frustrating time trying to get through to us, especially after being with MYOB for so many years. I can understand how disappointing it is to deal with long wait times and disconnections when you just need support. We’re currently experiencing higher than usual contact volumes, and our team is doing their best to help everyone as quickly as possible. I know that doesn’t make the wait any less frustrating, and we do appreciate your patience. If calling isn’t the best option right now, you can also reach our support team through the contact options here: Contact us - MYOB Support.
Regards,
Sai
