I am also having similar problems and non-existing support. I have had to recently move 2 AccountRight files online. After much difficulty and poor communication, this was finally done. However, after now paying full Plus subscription for both these files to be online, I am unable to access the files via the Web Browser Version, despite having full entitlement to this service. I have raised requests with technical support but have had zero response. Calling technical support is impossible as currently the wait time is well over 2 hours. I was on the queue for an hour, and after an hour, I was told the wait would be another hour. I will now definitely have to consider transitioning over to Xero as this is becoming an increasingly untenable situation. In addition, I will look at lodging a complaint to NSW Fair Trading as it is against consumer law to fail provide a service that is paid for and clearly advertised.
