Dictionary not working
We have recently done an update and since then our dictionary is not working
Forum Discussion
25/07/2026 MYOB Account right Plus has forgotten all dictionary added words after last update.
Not to mention other constant issues.
For something that costs over $1200 a year this is not acceptable at all.
Hi DtheP69,
Thanks for raising this. I can understand how frustrating it is when your custom dictionary words disappear after an update. A good first step is to clear the AccountRight cache (Clearing the AccountRight cache), as that has resolved a similar dictionary issue for another AccountRight customer. If that doesn’t help, the next thing to check is your Windows permissions for the AccountRight folder, as limited permissions can stop the dictionary from saving changes properly.
If you’ve already tried those steps and it’s still happening, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
