Email address is no longer active
Hello, the email address used to log in to myob is no longer active. The company stopped trading over a year ago, but I need access to the file to update financial information. If I try to sign in ...
Forum Discussion
Hi roscov,
Since your old email is inactive, you can't get the verification code to sign in. No worries we can sort this out. You'll need to update the email linked to your MYOB account. The best way to do this is by reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can verify your details and help you switch to a new email.
Regards,
Sai
Hi Sai,
the email address I used to lodge this query is for a different account/business that I also have.
I have tried via MOCA and tried to submit a case via MyAccount as you suggested, but it won't let me do that with the inactive email connected to the company I need to access. How else can I contact someone who can help me sort this out?
Thank you
