Hi Cel,
Our Outlook is open and as mentioned we are able to send other emails.
The emails sent from MYOB are received by the Receiver but they are still showing in our Outbox and not being moved to Sent.
This is only for the MYOB emails, all our other regular emails have no issue.
Our IT have tried to see if it is something in Outlook and even created a new profile but the same thing happens, so it's got to be something in MYOB.
Thanks
Hi met
Thanks for your reply.
The Outbox is a temporary folder that holds your outgoing emails if there are any issues sending the message until they can be sent.
Most likely there is a communication problem between Outlook and your outgoing mail server. In your case, sent emails are not showing under sent folder. When a message is stuck in your Outbox, the most likely cause is a large attachment or you can check on the forms you're using, there should be no special characters. Kindly check on this Help Article: Email Troubleshooting.
Hope this helps .
Please feel free to post again, or if you need further assistance with this. I'm happy to help.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
