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PowerTools's avatar
PowerTools
Member
11 months ago

File stuck in "backup in progress"

I can not open a file due to it saying:   Backup in progress This company file is currently backing up. You can sign in once backup is complete.   The file said that backup was complete, however...
Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi PowerTools,

It sounds like there might be something holding up the backup process. Best bet is to give our backend team a buzz, and they’ll help sort it out for you in no time. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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