Forum Discussion

McBacon's avatar
McBacon
11 months ago

Help accessing MYOB after a bereavement

Hi Team,   Not sure if this is the right place, but we have had no luck when speaking with the MYOB phone agents, and there appears to be no live chat to use.   My father has sadly passed away an...
McBacon's avatar
McBacon
11 months ago

Hi Mike,

 

Thanks for the response.

 

Is there a team or someone that I could discuss this matter with in further detail?

 

Thanks

Mike_MYOB's avatar
Mike_MYOB
Community Manager
11 months ago

Hi McBacon, if you are visit myob.com/support you will see in the lower right hand side of the page there is a chat icon. This will initially open our virtual assistant MOCA, but you will provided help or escalated through to our livechat team by MOCA in response to your questions.

  • McBacon's avatar
    McBacon
    11 months ago

    Hi Mike,

     

    Thanks for the response again.

     

    I am getting nowhere using the chat function. It is currently 6:18pm and I have received the following message:

    "We are currently closed. We're available between 9am - 9pm Monday - Friday. Hope to catch you then!"

     

    The chat should still be open for another 2.5 hours at least.

     

    Is there a phone number or email address you can provide (via private message, if need be).

     

    I really need some assistance with resolving this issue.

     

    Kind regards

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      11 months ago

      Hi McBacon - have sent you a private message now

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.