I have recently started studying AR and faced a trouble in operating with Clearwater Premier trial company. Clicking 'Enter sales' on Sales Command Center or trying to create sales from Sales register, I got a pop-up 'Something has gone wrong, and Account Right needs to close' and then an error appears 'Code: Unknown (0) Message: (Unknown): ShowUIView(EnterSales,...,...).'
Please advise me on what to do with it
Hi EugeneKrasny,
Welcome aboard, and thanks for providing those details. This error is usually resolved by running the AccountRight Hotfix tool. For step-by-step guidance, please see this help page: Run the AccountRight Hotfix tool:
If the error continues, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Hi Earl
Thank you for the urgent response
I followed you instructions but never succeed. AccountRight Hotfix tool returned an error. I ignored it as it instructed, but there was no update action. I am going to submit a support case as you advised. This notice is for your consideration. Error pop-up is enclosed to this message.
All the best
Eugene
