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Liz_A's avatar
Liz_A
Super User
1 year ago
Solved

How long does it take for an Import to show?

I have Imported a Chart of Accounts (Categories is just WRONG) in MYOB web version of some sort and have received an email telling me it was successful but I still can't see the codes a couple of hou...
  • Liz_A's avatar
    Liz_A
    1 year ago

    Hi Doreen_P 

    UPDATE - Even though the import email showed no errors, I hadn't included the Parent Account so this is why it didn't work. Fixed now.

     

    Thank you for your response. I have done all of this and also tried a different browser and it still hasn't imported. There are no error messages, so I'm at a loss as to why this isn't working. It means I have to enter the codes manually and I either charge my client for the time, which isn't fair to them, or I do it for free due to MYOB's poor programming, which isn't fair to me.

    Regards

    Liz

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hey Liz_A,

 

It sounds like you're experiencing a delay in seeing the imported Chart of Accounts in the MYOB web version. Typically, after importing, the account codes should be visible almost immediately. However, there can sometimes be a delay due to system processing times.

 

Here are a few steps you can take to troubleshoot:

  1. Refresh the Page: Sometimes, simply refreshing the browser can help.
  2. Clear Cache: Clear your browser's cache and cookies, then log back in to see if the codes appear.
  3. Check Import File: Ensure that the import file was correctly formatted and that there were no errors during the import process.
  4. Re-import: If the issue persists, try re-importing the Chart of Accounts.

Best regards,

Doreen

  • Liz_A's avatar
    Liz_A
    Super User
    1 year ago

    Hi Doreen_P 

    UPDATE - Even though the import email showed no errors, I hadn't included the Parent Account so this is why it didn't work. Fixed now.

     

    Thank you for your response. I have done all of this and also tried a different browser and it still hasn't imported. There are no error messages, so I'm at a loss as to why this isn't working. It means I have to enter the codes manually and I either charge my client for the time, which isn't fair to them, or I do it for free due to MYOB's poor programming, which isn't fair to me.

    Regards

    Liz

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