Forum Discussion

Contributing Cover User

6 months ago

How to change user email address

In following Q&A solution I deactivated a user and recreated with their same name but updated email address but received message "There is already a user with this name. Enter a different name." Is ...

Isaiah_C

MYOB Moderator

6 months ago

Hi Maria6062,

Thank you for the post. To assist you further with changing user email address, please refer to this Change login email address.

If you continue to experience any issues, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai

Maria6062
Contributing Cover User
6 months ago
Thanks Sai. The user does not have access to my.MYOB although she is set up i.e.
- Isaiah_C
  MYOB Moderator
  6 months ago
  Hi Maria6062,
  
  The new website that they need to go for them to access the file is app.myob.com.
  
  Regards,
  
  Sai