Forum Discussion

Maria6062's avatar
Maria6062
Contributing Cover User
1 year ago

How to change user email address

In following Q&A solution I deactivated a user and recreated with their same name but updated email address but received message "There is already a user with this name. Enter a different name."  Is ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Maria6062,

 

Thank you for the post. To assist you further with changing user email address, please refer to this Change login email address. 

 

If you continue to experience any issues, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

 

Regards,

Sai

Maria6062's avatar
Maria6062
Contributing Cover User
1 year ago

Thanks Sai.  The user does not have access to my.MYOB although she is set up i.e. 

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi Maria6062,

     

    The new website that they need to go for them to access the file is app.myob.com.

     

    Regards,

    Sai

     

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