Forum Discussion

MichelleWA's avatar
MichelleWA
Experienced User
6 days ago

How to lodge a complaint with Australian Financial Complaints Authority. Overcharge of $12,177.00

Hi Community Users - See below email sent to MYOB today. Details will follow on how to lodge a complaint. Dear MYOB Please be advised I have lodged a formal complaint against MYOB with AFCA for ove...
Princess_R's avatar
Princess_R
MYOB Moderator
7 hours ago

Hi Rv8pilot,

 

Waiting this long for your file conversion is definitely not how we want things to go, and I understand how frustrating it must be.

 

Our Migration team is currently handling a higher volume of requests, so conversions may take a little longer than usual. I'd be happy to look into this for you, could you please share your case number? I’ll follow up with the team and keep you updated.

 

Cheers,

Princess

Rv8pilot's avatar
Rv8pilot
Member
3 hours ago

Case no 03203638

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 hour ago

    Hi Rv8pilot,

     

    Thanks for the additional info. The migration team is currently working through a high volume of support requests, so responses may take a little longer than usual. Rest assured, your request is in the queue and someone from the team will attend to it as soon as they’re available. The migration queue is doing its best impression of a very long conga line right now.

     

    Cheers,

    Doreen

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