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Forum Discussion
I have been back and forth with MYOB constantly in the last 3 months, I have been chasing a fix to Client invoice reminders on the software PC app for the last 3 YEARs and now more issues, emails from them saying thank you we are working to resolve your issue but nothing is ever resolved, they up their pricing and give you a half working program in return.
I am on the waiting line now for another issue I have been on call waiting for over 2 hours now.
No doubt I will get another call assistant that has no clue and offers to escalate the issue in which you get another email providing no help whatso ever.
Is there anyone in MYOB that knows what they are doing?
Are there any users that have had success?
Maybe Xero is an option, Bit of a shame I have used MYOB for 23 Years and it's turned to S-H-I-T
Hey DtheP69
Thank you for being with MYOB for the last 23 years.
The issue regarding invoice reminders on the desktop version is currently being investigated. In the meantime, we recommend using the web browser to view the invoice reminders feature as it's not affected.
For future, if you do require further support we have a number of digital self-serve options that you can utilise such as raising a case through My Account or you can connect with our virtual assistant MOCA who can answer your questions, and if unable to will transfer you through to our Live Chat team.
Cheers, Amanda.
Ok I have been on call waiting to MYOB for almost 4 Hours now, that's 4 hours out of my work day to fix a product I pay premium dollars for that does not work.
Trying to fix other issues besides the invoice reminders, there are also issues with the web based system, I paid extra for the app because I preferred it.
Frustrated and **bleep** off customer.
CAN'T WAIT ON HOLD ANYMORE HAVE HUNG UP, SO MUCH FOR YOUR SERVICE!!!!!!!!!!
