Forum Discussion

daviddobson's avatar
3 months ago

I am unable to send private message to princess regarding login issue

I am unable to message Princess_R 

I was told to do the following 


If David is still encountering the error message, it may be a complex issue that requires further investigation. Please ask David the following questions in a friendly manner:

  • When did the error message first appear?
  • Does the error message occur after linking User ID: Administrator? If so, please ask him to use "Administrator" as the user ID and leave the password blank.
  • Ask David to log in to and provide us with a screenshot once he receives the error message. This will help us identify the problem and assist him more effectively.

I would also recommend that David directly reach out to our virtual assistant, MOCA, on our website. If MOCA can't help, he'll be automatically directed to our live chat team.


Feel free to reach out if you need further assistance.




1 Reply

  • Hi daviddobson,


    Thank you for your post, and welcome to the Community Forum!


    I've enabled your access to send us a private message. Try sending the required information to us so we can further assist you with your concern. 


    Feel free to reach out anytime you need further help.


    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.