Forum Discussion

Weeze's avatar
Weeze
User
10 months ago

I'm trying to sign in to My AccountRight file but it says "This company file is currently backing up. You can sign in once completed. It's not completing .

Celia_B's avatar
Celia_B
MYOB Moderator
10 months ago

Hi Weeze,

 

Thank you for your post and welcome to the Community Forum.

 

We are happy to reset your company file back to active, however, as you have a different company file, we cannot quickly identify which company file is impacted. I will send you a private message to ask for more information that can help us investigate. Kindly check your inbox.

 

Thanks, 

Cel

 

  • Weeze's avatar
    Weeze
    User
    10 months ago

    Hi Celia, so happy to hear from you.

     

    MYOB AccountRight Live Plus Recurring Subscription

     

     

    Thanks for your help

     

    Kind regards

     

    Weeze ( Louise) 

     

     

    • Weeze's avatar
      Weeze
      User
      10 months ago

      Hi Celia, how do I private message you with details.

      Thought I saw it someone and have lost the link.

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        10 months ago

        Hi Weeze,

         

        I have already sent you a private message. Kindly check your inbox. 

         

        Thanks, 

        Cel

         

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