"Hours in Weekly Pay Period" adds to standard pay everytime this screen is opened

Hi Helen_01 

You're very welcome, I'm glad we were able to get to the bottom of your issue. It's great that the Add Payroll Category shortcut in Pay Employee is useful to you.

Also wanted to let you know that when you select a payroll category in that Add Payroll Category window, it is for that pay only unless you tick Save changes for future pay runs. So if you have a one off deduction, you would not tick that option so that the amount is only deducted in that pay and the payroll category remains unlinked for that employee.

Please do post again if you need help in the future.

Wow Tracey

The save changes for future payruns is so useful, and the ability to quickly add in one-off dedcuations without saving is marvellous. Thanks Developers!

I could not quite see what window your snip was in, but found it in more detail in MYOB Wiki.

https://help.myob.com/wiki/display/ar/Review+standard+pay+details 

Many thanks Helen

Hi Tracey

Thanks for your post on this matter.

I too, still have issue of std pay overriding timesheet. 

I have all staff set as 0 hours in standard pays for timesheet management. 

But MYOB keeps overriding my settings so I end up with 72 hours pay not 38.

Today, I simply added in a one time deduction for a staff member personal purchase, and the standard pay went from 0 back to 38 hours. It also updates, when we increase someone's pay rate.

Is there any way of fxining this long-time error. With reporting to the ATO before we even get to the electronic payament screen (online), we have less room to move and interrogate the pays for correctness. I wish the new online pays made it simpler. It looks like a great idea developed before the ATO put the STP stamp on the matter.

Hi Helen_01 

Can you please clear the AccountRight cache and then do a test pay to see if it resolves the issue.

If that doesn't work can you please send me screenshots by private message so that I can look into this for you.

Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.

 Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?

Hi Helen_01 

If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.

These are the instructions for clearing the AccountRight cache:

1. Open your Start Menu

2. Start typing: %localappdata%

3. Open the %localappdata% folder when displayed:

4. Open the MYOB Folder

5. Open the AccountRight Folder.

6. Open the Version folder (E.g: 2019.2)

7. Open the Cache folder

8. Delete all files in this folder.

Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

Please let me know how you go.

Hi Helen_01 

As I explained in a previous reply on this post, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basis etc in the employee card the values in the Standard Pay tab will be reset. 

From what you are describing I think that you are using the timesheet function within AccountRight, ie, Payroll Command Centre>>Enter timesheet. If so, this isn't an add-on and it is was I've based my reply on. If you are using a third party add-on please let me know.

I think I've worked it out what your issue is:

• in the employee card>>Standard Pay tab all amounts and hours are zero
• in the Standard pay tab click on the zoom arrow to open a payroll category like One-time deduction
• OR, in the Deductions tab click on the zoom arrow to open a payroll category
• base hourly in the Standard pay tab resets to 38 hours

This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay.

If you only tick or untick the deduction in the Deductions tab, the Standard pay doesn't reset as no changes are being made to the payroll category.

If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee standard pays.

If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay.

Please do let me know if I've understood your issue. If I've misunderstood please do provide screenshots so that I can see the windows and fields you are referring to.

Hi Tracey

Apologies for causing you so much investigative work.

"If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay. "

What a brilliant tip, solves some issues. Just have to remember to go back and unset it after or deductions will continue.

I don't know why I did not find this tip earlier, but it deserves a separate post from you. Many many thanks.

Hi all,

I am having a very similar problem. I have implemented TANDA to record payroll data and as part of the setup I have enabled timesheets and deleted the hours in standard pay to stop the double up.

The problem is, it comes back within a couple of hours and I dont think its coming from TANDA unless when TANDA syncs with Accountright, AR thinks it needs to reset the payroll defaults ??

The number of hours per pay frequency on the employee card in MYOB is back in the default wage category.

I deleted 45 separate employee standard pay hours, closed MYOB, followed the instructions on clearing the files in the cache, re-opened MYOB and all standard pays were zero. Within an hour they had all gone back to the number of hours on the employee card. Anybody having a similar problem ?

David

I have experienced the same issue twice this year with MYOB adding standard pay hours when I have added a payroll category to an employee.

I use timesheets for payroll and all employees are set at 0 standard pay hours.

I have experienced the standard pay changing when you change a person pay rate but this has been happening for years.

This year is the first time that I have experienced it just by adding a payroll category. It is bizarre that I have added payroll categories for many employees and yet it has only changed thsi on two occasions.

Try explaining that to your employees when you pay them double !!!