Having to Authenticate everytime I log in.

Question

Hi all,&nbsp;Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame.&nbsp; I thought authentication was only required every 24 hours and not every time.&nbsp; Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day.&nbsp;Would appreciate any comments, or if anyone else has this issue?&nbsp;Deb

deb14 · Answer

Thank you so much Amanda, I actually never knew this.&nbsp; Perfect solution for me.CheersDeb

mikeg1 · Answer

Good morning Deb14&nbsp;Thanks for the post, its great to see you back on the forum!This was a bug/regression that came from our recent 2024.10 release of AccountRightI'm pleased to confirm that we released a patch to fix this last night though and it shouldn't happen anymoreCheers, Mike!

deb14 · Answer

Hi Mike,Thanks so much for your response, I am now not requested for the authenticator every time.&nbsp; Just curious, I have been having to log in every time, to get into clients accounts, even if I have exited only 5 minutes before, is this going to be the normal routine moving forward?Deb

amandacl · Answer

Hey Deb14&nbsp;
You can switch between files without having to login multiple times in the AccountRight desktop by selecting File &gt; Open from the top taskbar. If you're using the browser, you can do this by clicking on your business name and selecting Switch business.&nbsp;

tom_michael · Answer

Definitely not fixed. I am hoping that the .11 update in the coming days resolves this.

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Having to Authenticate everytime I log in.

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