Forum Discussion

DeeKay's avatar
DeeKay
Experienced Cover User
4 years ago
Solved

"Hours in Weekly Pay Period" adds to standard pay everytime this screen is opened

Hi, We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc. Everytime the standard pay page is opened it automatically adds the "Hours in W...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi DeeKay 

     

    The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

     

    Please let me know if you continue to have problems with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi DeeKay 

 

Thanks for your post. Any hours in the employee card>>Standard Pay>>Base Hourly field will prefill in timesheets. To stop this from happening you will need to remove any hours from that Base Hourly field in the employee's Standard Pay.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

DeeKay's avatar
DeeKay
Experienced Cover User
4 years ago

Hi Tracey_H 

Thank's for taking the time to reply

The base hourly column is always left empty, but we've found that sometimes when the employee's card file is opened and the "standard pay" page is opened the base hourly column is populated automatically. IS there a way to prevent the automatic population of the base hourly column?

Thank you!

Danielle

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi DeeKay 

     

    The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

     

    Please let me know if you continue to have problems with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • David_Eaton's avatar
      David_Eaton
      Experienced Partner
      4 years ago

      Hi all,

       

      I am having a very similar problem. I have implemented TANDA to record payroll data and as part of the setup I have enabled timesheets and deleted the hours in standard pay to stop the double up.

      The problem is, it comes back within a couple of hours and I dont think its coming from TANDA unless when TANDA syncs with Accountright, AR thinks it needs to reset the payroll defaults ??

      The number of hours per pay frequency on the employee card in MYOB is back in the default wage category.

      I deleted 45 separate employee standard pay hours, closed MYOB, followed the instructions on clearing the files in the cache, re-opened MYOB and all standard pays were zero. Within an hour they had all gone back to the number of hours on the employee card. Anybody having a similar problem ?

      David

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi David_Eaton 

         

        TANDA syncing with AccountRight will cause this. I'm not familiar with TANDA but do wonder if it's possible to set standard hours to zero there to stop it overriding the AccountRight settings. It might be worthwhile contacting TANDA to see if you can find a solution for this.

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