Forum Discussion

sues0204's avatar
sues0204
Trusted Cover User
5 months ago

how do I stop the "early invoice payment" popup messages that appear everytime I send an invoice?

I pay a not-inconsequential monthly subscription fee, I would have thought that this would be enough to make my MYOB experience "ad-free"!  Please stop with the pop-ups for invoice financing etc. !  

How do I turn this off?

5 Replies

  • Marc-H's avatar
    Marc-H
    Experienced Cover User

    I have previoulsy been able to turn this off.

    But is has since popped again last 2 days and has no opt out button.

     

    This is really pi55ing me off for some reason - and results in extra mouse clicks for every invoice to get rid of the pop up ad.

    Its not netflix or tinder you know ! 

  • Do what I just did and 'apply' for a LARGE loan. I am so peed off that I am going to waste someone elses time for a laugh. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi sues0204,

     

    Thanks for your post.

     

    My apologies for the late reply. You can disable the "early invoice payment" pop-up messages by adjusting your Online Invoice Payments (OIP) settings. Here's how you can do it:

     

    1. Navigate to the OIP settings page. You can find this under the sales settings.
    2. On the OIP settings page, you can toggle the feature on and off. Turning it off should disable the pop-up messages.

    Please note that this will disable the feature across all past and future invoices. Previously sent online invoices will no longer show the Pay Now button to pay.

     

    Feel free to post again anytime you require further assistance.


    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

    • sues0204's avatar
      sues0204
      Trusted Cover User

      Hi Shella, thank you for your reply, however this is not a solution at all.  I still want to offer my customers the option of paying online, I just don’t want the pop-up “advertisement" that was coming up everytime I sent an invoice, offering us to sign up to buttn to get early invoice payments.  
      thankfully, these pop-ups seem to have stopped over the last couple of days.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator

        Hi sues0204,

         

        My apologies for the late response.

         

        I understand that you want to disable the pop-up advertisements in MYOB while still offering your customers the option of paying online. I'm sorry for the inconvenience caused. For now, you can only disable the "early invoice payment" pop-up messages by adjusting your Online Invoice Payments (OIP) settings. We're glad to know that you were able to follow the steps provided above, as the pop-ups are not coming through now. This will disable the feature across all past and future invoices. 

         

        If you need any assistance or have any other concerns, feel free to reach out. You may also visit our MYOB Online Help portal and MYOB Academy for much more detailed information about invoices. Please note that some of these resources might require you to sign in with your MYOB account.

         

        If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

         

         

        Kind regards,

        Shella