Forum Discussion

DeeKay's avatar
DeeKay
Experienced Cover User
5 years ago

"Hours in Weekly Pay Period" adds to standard pay everytime this screen is opened

Hi, We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc. Everytime the standard pay page is opened it automatically adds the "Hours in W...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi DeeKay 

     

    The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

     

    Please let me know if you continue to have problems with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi DeeKay 

 

Thanks for your post. Any hours in the employee card>>Standard Pay>>Base Hourly field will prefill in timesheets. To stop this from happening you will need to remove any hours from that Base Hourly field in the employee's Standard Pay.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Helen_01's avatar
    Helen_01
    Trusted Cover User
    4 years ago

     

    Hi Tracey

    Thanks for your post on this matter.

    I too, still have issue of std pay overriding timesheet. 

    I have all staff set as 0 hours in standard pays for timesheet management. 

    But MYOB keeps overriding my settings so I end up with 72 hours pay not 38.

    Today, I simply added in a one time deduction for a staff member personal purchase, and the standard pay went from 0 back to 38 hours. It also updates, when we increase someone's pay rate.

    Is there any way of fxining this long-time error. With reporting to the ATO before we even get to the electronic payament screen (online), we have less room to move and interrogate the pays for correctness. I wish the new online pays made it simpler. It looks like a great idea developed before the ATO put the STP stamp on the matter.

      • Helen_01's avatar
        Helen_01
        Trusted Cover User
        4 years ago

        Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.

         Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?

    • Caroline1967's avatar
      Caroline1967
      4 years ago

      I have experienced the same issue twice this year with MYOB adding standard pay hours when I have added a payroll category to an employee.

      I use timesheets for payroll and all employees are set at 0 standard pay hours.

      I have experienced the standard pay changing when you change a person pay rate but this has been happening for years.

      This year is the first time that I have experienced it just by adding a payroll category. It is bizarre that I have added payroll categories for many employees and yet it has only changed thsi on two occasions.

      Try explaining that to your employees when you pay them double !!!

      • Helen_01's avatar
        Helen_01
        Trusted Cover User
        4 years ago

        HI Caroline

        Yes, I have the same setup as you, and knew about changing prior payrates for years.

        Like you, the new changing payroll category resulting in double pay has slowed me up somewhat.

        The worse thing in the lack of staff confidence when this happens.

        Our software staff are a bit dubious that this can still happen..

  • DeeKay's avatar
    DeeKay
    Experienced Cover User
    5 years ago

    Hi Tracey_H 

    Thank's for taking the time to reply

    The base hourly column is always left empty, but we've found that sometimes when the employee's card file is opened and the "standard pay" page is opened the base hourly column is populated automatically. IS there a way to prevent the automatic population of the base hourly column?

    Thank you!

    Danielle

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      5 years ago

      Hi DeeKay 

       

      The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

       

      Please let me know if you continue to have problems with this.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • David_Eaton's avatar
        David_Eaton
        Experienced Cover User
        4 years ago

        Hi all,

         

        I am having a very similar problem. I have implemented TANDA to record payroll data and as part of the setup I have enabled timesheets and deleted the hours in standard pay to stop the double up.

        The problem is, it comes back within a couple of hours and I dont think its coming from TANDA unless when TANDA syncs with Accountright, AR thinks it needs to reset the payroll defaults ??

        The number of hours per pay frequency on the employee card in MYOB is back in the default wage category.

        I deleted 45 separate employee standard pay hours, closed MYOB, followed the instructions on clearing the files in the cache, re-opened MYOB and all standard pays were zero. Within an hour they had all gone back to the number of hours on the employee card. Anybody having a similar problem ?

        David

         

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