Forum Discussion

DeeKay's avatar
DeeKay
Experienced Cover User
5 years ago

"Hours in Weekly Pay Period" adds to standard pay everytime this screen is opened

Hi, We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc. Everytime the standard pay page is opened it automatically adds the "Hours in W...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi DeeKay 

     

    The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache

     

    Please let me know if you continue to have problems with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Helen_01's avatar
Helen_01
Trusted Cover User

 

Hi Tracey

Thanks for your post on this matter.

I too, still have issue of std pay overriding timesheet. 

I have all staff set as 0 hours in standard pays for timesheet management. 

But MYOB keeps overriding my settings so I end up with 72 hours pay not 38.

Today, I simply added in a one time deduction for a staff member personal purchase, and the standard pay went from 0 back to 38 hours. It also updates, when we increase someone's pay rate.

Is there any way of fxining this long-time error. With reporting to the ATO before we even get to the electronic payament screen (online), we have less room to move and interrogate the pays for correctness. I wish the new online pays made it simpler. It looks like a great idea developed before the ATO put the STP stamp on the matter.

  • Helen_01's avatar
    Helen_01
    Trusted Cover User
    4 years ago

    Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.

     Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi Helen_01 

       

      If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.

       

      These are the instructions for clearing the AccountRight cache:

       

      1. Open your Start Menu

      2. Start typing: %localappdata%

      3. Open the %localappdata% folder when displayed:

      temp.png

      4. Open the MYOB Folder
      Screen Shot 2019-07-04 at 3.37.58 pm.png

      5. Open the AccountRight Folder.

      6. Open the Version folder (E.g: 2019.2)

      7. Open the Cache folder

      8. Delete all files in this folder.

      Screen Shot 2019-07-04 at 3.38.18 pm.png

       

      Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

       

      Please let me know how you go.

      • Helen_01's avatar
        Helen_01
        Trusted Cover User
        4 years ago

        HI Tracey

        Thanks for your email

        I followed yours and Hayden's instructions 3 times. The 4th time I closed down my computer as well and checked localapp data version 2020.4 that the cache was still empty. I also downloaded 2020.4 again to make sure I had the right location, althought the localappdata search should cover all possibilities.

        Then I opened ARL and went to timesheets. The same thing happens, as soon as I tick the deduction box, the standard pay changes to 38 hours.

        I know the timesheet is an add-on (because I used it Exonet previously also).

        Do partner add-ons such as Tanda integrate better, or will the MYOB default std payment always happen (to prevent corruption - which is fair enough).

        I seem to remember that Premier 19 was not quite as sensitive in this regard and only reverted std pays when we increased payrates.

         

  • Helen_01's avatar
    Helen_01
    Trusted Cover User
    4 years ago

    Hi Tracey

    OK. Found one error. Hayden's post on clearing cache is not opening fully. Sometimes the posts expand out, sometimes they dont. Is there somthing I am missing? To short cut it all, am I clearing appdata>local>Package cache? ( I can just read the fine print).

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