"Hours in Weekly Pay Period" adds to standard pay everytime this screen is opened
Hi, We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc. Everytime the standard pay page is opened it automatically adds the "Hours in W...
The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache
Please let me know if you continue to have problems with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.
These are the instructions for clearing the AccountRight cache:
1. Open your Start Menu
2. Start typing: %localappdata%
3. Open the %localappdata% folder when displayed:
4. Open the MYOB Folder
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2019.2)
7. Open the Cache folder
8. Delete all files in this folder.
Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.
I followed yours and Hayden's instructions 3 times. The 4th time I closed down my computer as well and checked localapp data version 2020.4 that the cache was still empty. I also downloaded 2020.4 again to make sure I had the right location, althought the localappdata search should cover all possibilities.
Then I opened ARL and went to timesheets. The same thing happens, as soon as I tick the deduction box, the standard pay changes to 38 hours.
I know the timesheet is an add-on (because I used it Exonet previously also).
Do partner add-ons such as Tanda integrate better, or will the MYOB default std payment always happen (to prevent corruption - which is fair enough).
I seem to remember that Premier 19 was not quite as sensitive in this regard and only reverted std pays when we increased payrates.
As I explained in a previous reply on this post, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basis etc in the employee card the values in the Standard Pay tab will be reset.
From what you are describing I think that you are using the timesheet function within AccountRight, ie, Payroll Command Centre>>Enter timesheet. If so, this isn't an add-on and it is was I've based my reply on. If you are using a third party add-on please let me know.
I think I've worked it out what your issue is:
in the employee card>>Standard Pay tab all amounts and hours are zero
in the Standard pay tab click on the zoom arrow to open a payroll category like One-time deduction
OR, in the Deductions tab click on the zoom arrow to open a payroll category
base hourly in the Standard pay tab resets to 38 hours
This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay.
If you only tick or untick the deduction in the Deductions tab, the Standard pay doesn't reset as no changes are being made to the payroll category.
If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee standard pays.
If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay.
Please do let me know if I've understood your issue. If I've misunderstood please do provide screenshots so that I can see the windows and fields you are referring to.
Apologies for causing you so much investigative work.
"If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay. "
What a brilliant tip, solves some issues. Just have to remember to go back and unset it after or deductions will continue.
I don't know why I did not find this tip earlier, but it deserves a separate post from you. Many many thanks.
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opened","id":"message:684188","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:180378"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:684188"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:684188"},"body@stripHtml({\"truncateLength\":200})":" Hi, We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc. Everytime the standard pay page is opened it automatically adds the \"Hours in W...","body@stringLength":"498","rawBody":"
Hi,
We use timesheets but some staff have items in the standard pay screen such as super deductions, allowances, etc.
Everytime the standard pay page is opened it automatically adds the \"Hours in Weekly Pay Period\" value to the Base Hourly column. How can I stop this? It has resulted in a number of incorrect payroll payments as the hours auto added to the standard pay have been added to the timesheet totals...
Thanks :)
","kudosSumWeight":0,"postTime":"2020-11-09T17:57:59.240+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:684188_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3346},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:684188":{"__typename":"Conversation","id":"conversation:684188","solved":true,"topic":{"__ref":"ForumTopicMessage:message:684188"},"lastPostingActivityTime":"2021-05-31T09:53:25.351+10:00","lastPostTime":"2021-05-31T09:53:25.351+10:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:684188":{"__typename":"ModerationData","id":"moderation_data:684188","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:684188_1":{"__typename":"Revision","id":"revision:684188_1","lastEditTime":"2020-11-09T17:57:59.240+11:00"},"ForumReplyMessage:message:692766":{"__typename":"ForumReplyMessage","id":"message:692766","conversation":{"__ref":"Conversation:conversation:684188"},"author":{"__ref":"User:user:211931"},"revisionNum":1,"uid":692766,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: \"Hours in Weekly Pay Period\" adds to standard pay everytime this screen is opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:692766"},"parent":{"__ref":"ForumReplyMessage:message:692749"},"body":"
If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.
\n
\n
These are the instructions for clearing the AccountRight cache:
\n
\n
1. Open your Start Menu
\n
2. Start typing: %localappdata%
\n
3. Open the %localappdata% folder when displayed:
\n
\n
4. Open the MYOB Folder
\n
5. Open the AccountRight Folder.
\n
6. Open the Version folder (E.g: 2019.2)
\n
7. Open the Cache folder
\n
8. Delete all files in this folder.
\n
\n
\n
Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.
\n
\n
Please let me know how you go.
","body@stringLength":"2902","rawBody":"
Hi
\n
\n
If a link that we have provided doesn't open fully please refresh that page so that it does display properly. Flushing the DNS cache is completely different and won't help with your issue.
\n
\n
These are the instructions for clearing the AccountRight cache:
\n
\n
1. Open your Start Menu
\n
2. Start typing: %localappdata%
\n
3. Open the %localappdata% folder when displayed:
\n
\n
4. Open the MYOB Folder
\n
5. Open the AccountRight Folder.
\n
6. Open the Version folder (E.g: 2019.2)
\n
7. Open the Cache folder
\n
8. Delete all files in this folder.
\n
\n
\n
Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.
\n
\n
Please let me know how you go.
","kudosSumWeight":1,"repliesCount":5,"postTime":"2021-01-29T11:16:19.769+11:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS02OTI3NjYtMTYyNzZpOTQxNEQzMDAxRkExQThFRQ?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS02OTI3NjYtMjI0MTdpMDBGNDkzNkM3MDY5RDYwOA?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS02OTI3NjYtMjI0MThpN0Q1RUJEMzI3RUIwRjQzNQ?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:692766_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2891},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:692784"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743557931249":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931249","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.
Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?
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Thanks Tracey for your help. I did look at Hayden's message on clearing cache but the search did not find %localappsdata% , this has never worked.
Would clearing the DNS cache work instead as per another of Hayden's posts I saw yersterday?
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Thanks Tracey
we have done this previously and as soon as we change the part timers leave accrual to % it defaults the salaried workers to % as well. Not sure why it would do this.
","body@stringLength":"218","rawBody":"
Thanks Tracey
we have done this previously and as soon as we change the part timers leave accrual to % it defaults the salaried workers to % as well. Not sure why it would do this.
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That is very strange. I have tested this in my system by creating a new Holiday Leave Salary entitlement category and then swapping between % and fixed hour in both categories. They stayed at whatever I changed them to.
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So that I can help resolve this for you can you provide me with screenshots of the entitlement category setup for the Hourly and Salary categories.
","body@stringLength":"1071","rawBody":"
Hi
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That is very strange. I have tested this in my system by creating a new Holiday Leave Salary entitlement category and then swapping between % and fixed hour in both categories. They stayed at whatever I changed them to.
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So that I can help resolve this for you can you provide me with screenshots of the entitlement category setup for the Hourly and Salary categories.
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The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache
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Please let me know if you continue to have problems with this.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
The Standard pay fields won't automatically populate unless you have reset the payroll defaults. The only thing I can think of that may cause this is a caching issue. I'd try clearing the cache as per these instructions: Clearing the AccountRight cache
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Please let me know if you continue to have problems with this.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Hi Tracey
for the fulltime workers we tick \"equals 2.9203 per pay period\", for the part-time hourly worker we in the past ticked \"equals 7.6923% of gross hours\"
for the fulltime workers we tick \"equals 2.9203 per pay period\", for the part-time hourly worker we in the past ticked \"equals 7.6923% of gross hours\"
See attached
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HI again
Just looking at the Entitlements page, we only have set up annual leave accrual as fixed hour. Am now thinking that because we don't have % accrual in there , that is why things revert??
Even though in the individuals setup, there is the option to choose fixed or %. Hope I'm making sense
Just looking at the Entitlements page, we only have set up annual leave accrual as fixed hour. Am now thinking that because we don't have % accrual in there , that is why things revert??
Even though in the individuals setup, there is the option to choose fixed or %. Hope I'm making sense
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You need to have two separate entitlement categories -
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Then click on Employee at the top of the Entitlement Information window and link the employees to the applicable category.
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If you are in the Employee Card>>Entitlements tab and open the Holiday Leave Accrual category this opens the same window that you open by clicking on Payroll Categories>>Entitlement tab. So any changes you make in that window will affect all linked employees, it is not specific to the employee card you open it through.
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I hope that helps clarify it for you, let me know if you need further help.
You need to have two separate entitlement categories -
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Then click on Employee at the top of the Entitlement Information window and link the employees to the applicable category.
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If you are in the Employee Card>>Entitlements tab and open the Holiday Leave Accrual category this opens the same window that you open by clicking on Payroll Categories>>Entitlement tab. So any changes you make in that window will affect all linked employees, it is not specific to the employee card you open it through.
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I hope that helps clarify it for you, let me know if you need further help.
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Thank you Tracey, we got there in the end with your help :).
Thanks agin
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HI Tracey
Thanks for your email
I followed yours and Hayden's instructions 3 times. The 4th time I closed down my computer as well and checked localapp data version 2020.4 that the cache was still empty. I also downloaded 2020.4 again to make sure I had the right location, althought the localappdata search should cover all possibilities.
Then I opened ARL and went to timesheets. The same thing happens, as soon as I tick the deduction box, the standard pay changes to 38 hours.
I know the timesheet is an add-on (because I used it Exonet previously also).
Do partner add-ons such as Tanda integrate better, or will the MYOB default std payment always happen (to prevent corruption - which is fair enough).
I seem to remember that Premier 19 was not quite as sensitive in this regard and only reverted std pays when we increased payrates.
I followed yours and Hayden's instructions 3 times. The 4th time I closed down my computer as well and checked localapp data version 2020.4 that the cache was still empty. I also downloaded 2020.4 again to make sure I had the right location, althought the localappdata search should cover all possibilities.
Then I opened ARL and went to timesheets. The same thing happens, as soon as I tick the deduction box, the standard pay changes to 38 hours.
I know the timesheet is an add-on (because I used it Exonet previously also).
Do partner add-ons such as Tanda integrate better, or will the MYOB default std payment always happen (to prevent corruption - which is fair enough).
I seem to remember that Premier 19 was not quite as sensitive in this regard and only reverted std pays when we increased payrates.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:692784_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:692811":{"__typename":"ModerationData","id":"moderation_data:692811","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:692811":{"__typename":"ForumReplyMessage","uid":692811,"id":"message:692811","revisionNum":1,"author":{"__ref":"User:user:211931"},"readOnly":true,"repliesCount":3,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:692784"},"conversation":{"__ref":"Conversation:conversation:684188"},"subject":"Re: \"Hours in Weekly Pay Period\" adds to standard pay everytime this screen is opened","moderationData":{"__ref":"ModerationData:moderation_data:692811"},"body":"
As I explained in a previous reply on this post, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basis etc in the employee card the values in the Standard Pay tab will be reset.
\n
\n
From what you are describing I think that you are using the timesheet function within AccountRight, ie, Payroll Command Centre>>Enter timesheet. If so, this isn't an add-on and it is was I've based my reply on. If you are using a third party add-on please let me know.
\n
\n
I think I've worked it out what your issue is:
\n
\n
in the employee card>>Standard Pay tab all amounts and hours are zero
\n
in the Standard pay tab click on the zoom arrow to open a payroll category like One-time deduction
\n
OR, in the Deductions tab click on the zoom arrow to open a payroll category
\n
base hourly in the Standard pay tab resets to 38 hours
\n
\n
This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay.
\n
\n
If you only tick or untick the deduction in the Deductions tab, the Standard pay doesn't reset as no changes are being made to the payroll category.
\n
\n
If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee standard pays.
\n
\n
If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay.
\n
\n
Please do let me know if I've understood your issue. If I've misunderstood please do provide screenshots so that I can see the windows and fields you are referring to.
As I explained in a previous reply on this post, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basis etc in the employee card the values in the Standard Pay tab will be reset.
\n
\n
From what you are describing I think that you are using the timesheet function within AccountRight, ie, Payroll Command Centre>>Enter timesheet. If so, this isn't an add-on and it is was I've based my reply on. If you are using a third party add-on please let me know.
\n
\n
I think I've worked it out what your issue is:
\n
\n
in the employee card>>Standard Pay tab all amounts and hours are zero
\n
in the Standard pay tab click on the zoom arrow to open a payroll category like One-time deduction
\n
OR, in the Deductions tab click on the zoom arrow to open a payroll category
\n
base hourly in the Standard pay tab resets to 38 hours
\n
\n
This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay.
\n
\n
If you only tick or untick the deduction in the Deductions tab, the Standard pay doesn't reset as no changes are being made to the payroll category.
\n
\n
If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee standard pays.
\n
\n
If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay.
\n
\n
Please do let me know if I've understood your issue. If I've misunderstood please do provide screenshots so that I can see the windows and fields you are referring to.
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Hi Tracey
Apologies for causing you so much investigative work.
\"If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay. \"
What a brilliant tip, solves some issues. Just have to remember to go back and unset it after or deductions will continue.
I don't know why I did not find this tip earlier, but it deserves a separate post from you. Many many thanks.
Apologies for causing you so much investigative work.
\"If you need to add a new payroll category to an employee pay you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the standard pay as you aren't opening the payroll category, just selecting it to be included in the pay. \"
What a brilliant tip, solves some issues. Just have to remember to go back and unset it after or deductions will continue.
I don't know why I did not find this tip earlier, but it deserves a separate post from you. Many many thanks.
![\"temp.png\"](\"https://community.myob.com/t5/image/serverpage/image-id/16276i9414D3001FA1A8EE/image-size/medium?v=1.0&px=400\" "\\"temp.png\\"")
![\"Screen](\"https://community.myob.com/t5/image/serverpage/image-id/22417i00F4936C7069D608/image-size/medium?v=1.0&px=400\" "\\"Screen")
![\"Screen](\"https://community.myob.com/t5/image/serverpage/image-id/22418i7D5EBD327EB0F435/image-size/medium?v=1.0&px=400\" "\\"Screen")