Forum Discussion

Weeze's avatar
Weeze
2 years ago

I'm trying to sign in to My AccountRight file but it says "This company file is currently backing up. You can sign in once completed. It's not completing .

Celia_B's avatar
Celia_B
MYOB Staff

Hi Weeze,

 

Thank you for your post and welcome to the Community Forum.

 

We are happy to reset your company file back to active, however, as you have a different company file, we cannot quickly identify which company file is impacted. I will send you a private message to ask for more information that can help us investigate. Kindly check your inbox.

 

Thanks, 

Cel

 

Weeze's avatar
Weeze
2 years ago

Hi Celia, so happy to hear from you.

 

MYOB AccountRight Live Plus Recurring Subscription

 

 

Thanks for your help

 

Kind regards

 

Weeze ( Louise) 

 

 

  • Weeze's avatar
    Weeze
    2 years ago

    Hi Celia, how do I private message you with details.

    Thought I saw it someone and have lost the link.

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Weeze,

       

      I have already sent you a private message. Kindly check your inbox. 

       

      Thanks, 

      Cel

       

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