Forum Discussion

Member

6 months ago

Intray upload via email

I would send many invoices via email to the MYOB app uploads but when I went to enter them, many were missing. I went to 'more ways to upload, and generated a new email address. I click the copy button and it says copied but when I paste it is blank and I can not see it. I've tried pasiting to notepad, the email program and there is no email address copied. the new address is greyed out and I can't even highlight it to see what the rest of it is. I've tried on different computers and different users but it's all the same.

Can anyone help please?

13 Replies

michy68
Member
5 months ago
Thank you. I went to do this but there is not a 'Upload via email link' at the base of the uploads screen
Julish007
Contributing User
5 months ago
This also just happened to me - use the 'Upload via email link' at base of uploads screen NOT the 'More ways to upload' button at the top right. The copy function then works
Earl_HD
MYOB Moderator
6 months ago
Hi michy68,

Thanks for sharing this. We’ve received reports that other users are experiencing the same issue you’re seeing. Please go to Uploads > More ways to upload > Your uploads email address, select Generate new email address, then click Copy again. This refresh often resolves clipboard glitches.

If the issue remains the same after following the steps above, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl