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Hi 

I get the following error when creating a file.

 

","kudosSumWeight":1,"postTime":"2024-04-06T15:37:36.084+11:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04NjQyOTUtNDQyNjhpODM0QkFCRjI3MUI2NkE3Nw?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:864295_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":191},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi 

I get the following error when creating a file.

 

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Hi Zohayr,

Thank you for the detailed post and screenshots. The error indicates that you're unable to create a new file because the Serial Number ending in 5609 is eligible for only one file. If you wish to create a new file, I suggest reaching out to our sales team first. They can arrange a quote for an additional Company Data file for you.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Regards,
Earl

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Hi ,

Thank you for the detailed post and screenshots. The error indicates that you're unable to create a new file because the Serial Number ending in 5609 is eligible for only one file. If you wish to create a new file, I suggest reaching out to our sales team first. They can arrange a quote for an additional Company Data file for you.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Regards,
Earl

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