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FayT's avatar
FayT
Member
19 hours ago

InvalidFingerprint (1000014) error on newly uploaded online file — Trust entity

Hi MYOB team, We recently migrated a company file for a family trust from offline to online. The steps completed were: Purchased a new AccountRight subscription for the trust entity Changed the s...
Genreve_S's avatar
Genreve_S
MYOB Moderator
19 hours ago

Hi FayT, 

 

Thanks for sharing all the details about the fingerprint error. Since your file is already online, this will need to be fixed by our support team.

 

Please reach out to support by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve

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