Forum Discussion

DebAC's avatar
DebAC
3 years ago

Issue with Letter templates

Hi I wonder if anyone can help. One of our users is having an issue with generating Letters / templates through Microsoft Word.   Process >> Select a Card File (client) > select Letter (create a p...
DebAC's avatar
DebAC
3 years ago

Hi Clover thankyou for your responce. All pc's are running 64-bit version of Office. 2 out of the 3 PCs are working fine with pulling template Word letters through MYOB but 1 is not.

 

Any other suggestions are welcomed.

Kind regards

Deb

CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi DebAC 

 

Thank you for the update. According to the AccountRight's system requirements, only 32-bit version of Office is compatible so please uninstall the 64-bit version and install 32-bit version Office instead. 

  • DebAC's avatar
    DebAC
    3 years ago

    Hi Clover I will chat with my IT company and get them to look into sorting this out for me.
    Many thanks

    Deb

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