I'm having an issue with photo uploads to some item pages. When I upload an image it will appear fine and then when I click away to another page and back again it will become tiny (see attached image). I am starting to suspect it is an upload error on MYOB's side as I have tried multiple ways of troubleshooting in my attempt to fix it but there is also no real correlation between the images that won't upload correctly and the ones that will. I know that images can't be larger than 200kb so the ones that I needed to upload that had bigger file sizes were compressed, however, this is not something I did to all the images that came out tiny and most of the ones that were compressed work perfectly. I tried saving them in different file types but there is no pattern emerging that it is caused by a PNG rather than a JPEG for example. I thought to screenshot the original image and then upload the screenshot but that made no difference. I have edited the pixels to be 100 as is MYOB's preferred size and it has not had any effect, I have uploaded several images with larger pixel sizes that have uploaded perfectly with no compression or resizing or resolution issues to speak of so it's not a case of pixel size either. I really don't know what else to try, has anyone else had this issue? Does any one know of a way to fix this issue? Any help would be greatly appreciated.
Thanks for the screenshot! There don't seem to be any reported issues like yours. The problem could be due to cache data. Try clearing your AccountRight cache using these steps: Clearing the AccountRight Cache. If the issue still persists, it’s best reaching out to our virtual assistant, MOCA, for further help. If necessary, they can direct you to other support options, including live chat.
If the issue continues after clearing the cache, consider reaching out to the support team. Visit myob.com/support or myaccount.myob.com to interact with MOCA, our virtual assistant, for help. If MOCA can't resolve your issue, you'll be automatically connected to our live chat team.
Please let us know if you need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks, Genreve
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I'm having an issue with photo uploads to some item pages. When I upload an image it will appear fine and then when I click away to another page and back again it will become tiny (see attached image). I am starting to suspect it is an upload error on MYOB's side as I have tried multiple ways of troubleshooting in my attempt to fix it but there is also no real correlation between the images that won't upload correctly and the ones that will. I know that images can't be larger than 200kb so the ones that I needed to upload that had bigger file sizes were compressed, however, this is not something I did to all the images that came out tiny and most of the ones that were compressed work perfectly. I tried saving them in different file types but there is no pattern emerging that it is caused by a PNG rather than a JPEG for example. I thought to screenshot the original image and then upload the screenshot but that made no difference. I have edited the pixels to be 100 as is MYOB's preferred size and it has not had any effect, I have uploaded several images with larger pixel sizes that have uploaded perfectly with no compression or resizing or resolution issues to speak of so it's not a case of pixel size either. I really don't know what else to try, has anyone else had this issue? Does any one know of a way to fix this issue? Any help would be greatly appreciated.
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I'm having an issue with photo uploads to some item pages. When I upload an image it will appear fine and then when I click away to another page and back again it will become tiny (see attached image). I am starting to suspect it is an upload error on MYOB's side as I have tried multiple ways of troubleshooting in my attempt to fix it but there is also no real correlation between the images that won't upload correctly and the ones that will. I know that images can't be larger than 200kb so the ones that I needed to upload that had bigger file sizes were compressed, however, this is not something I did to all the images that came out tiny and most of the ones that were compressed work perfectly. I tried saving them in different file types but there is no pattern emerging that it is caused by a PNG rather than a JPEG for example. I thought to screenshot the original image and then upload the screenshot but that made no difference. I have edited the pixels to be 100 as is MYOB's preferred size and it has not had any effect, I have uploaded several images with larger pixel sizes that have uploaded perfectly with no compression or resizing or resolution issues to speak of so it's not a case of pixel size either. I really don't know what else to try, has anyone else had this issue? Does any one know of a way to fix this issue? Any help would be greatly appreciated.
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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with image uploads","moderationData":{"__ref":"ModerationData:moderation_data:889242"},"body":"
Im having the exact same issue, and im pretty tech savvy.
you uplaod and when you go back in to view it its tiny. so frustrating
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Thanks for the screenshot! There don't seem to be any reported issues like yours. The problem could be due to cache data. Try clearing your AccountRight cache using these steps: Clearing the AccountRight Cache. If the issue still persists, it’s best reaching out to our virtual assistant, MOCA, for further help. If necessary, they can direct you to other support options, including live chat.
Regards,
Shella
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If the issue continues after clearing the cache, consider reaching out to the support team. Visit myob.com/support or myaccount.myob.com to interact with MOCA, our virtual assistant, for help. If MOCA can't resolve your issue, you'll be automatically connected to our live chat team.
\n
\n
Please let us know if you need further assistance.
\n
\n
If my response has answered your inquiry, please click \"Accept as Solution\" to assist other users find this information.
\n
\n
Thanks, Genreve
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