May i ask where i can find this "email window" please, thank you

Hi UrsulaInzon,

Thank you so much for your post and welcome to the Community Forum!

I'm sorry for the delayed response. In AccountRight, you can locate it by navigating to the Setup menu, selecting Preferences, and then clicking on the Emailing tab. Additionally, you may find more detailed information in the help articles provided. Sending emails and Set up AccountRight to send emails

Feel free to post again, we're happy to help!
Regards,
Earl

Hi @UrsulaInzon

I hope you're well today. I'd like to inquire if you are still encountering the same issue. If so, please don't hesitate to post again, and one of us will be glad to assist you.

Regards,
Earl