Forum Discussion

EN_TPH's avatar
EN_TPH
11 months ago

MYOB Access error code - "This invitation couldn't be sent because this person already entitled to use this company file"

I am trying to add my new finance officer to use our file.  We have previously had a profile setup for this role but removed access whilst the role was dormant.  I have reactivated the user in MYOB a...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi EN_TPH,

     

    Thank you for your post, and welcome to the Community forum.

     

    To delve deeper into this matter, I'll be reaching out to you via a private message to collect some necessary details. Kindly keep an eye on your Community forum inbox, and we'll proceed with addressing your concern through that channel.

     

    Cheers,

    Princess

Capcom's avatar
Capcom
3 months ago

I am also experiencing this problem.  Unsuccessfully tried to change the roles of a user and then thought I could fix by removing and re-activating that user but the system indicated the user is still in the system. Don't understand why the system doesn't recognise the user has been removed and then allows reactivation...

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.