Forum Discussion

EN_TPH's avatar
EN_TPH
11 months ago

MYOB Access error code - "This invitation couldn't be sent because this person already entitled to use this company file"

I am trying to add my new finance officer to use our file.  We have previously had a profile setup for this role but removed access whilst the role was dormant.  I have reactivated the user in MYOB a...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi EN_TPH,

     

    Thank you for your post, and welcome to the Community forum.

     

    To delve deeper into this matter, I'll be reaching out to you via a private message to collect some necessary details. Kindly keep an eye on your Community forum inbox, and we'll proceed with addressing your concern through that channel.

     

    Cheers,

    Princess

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey Capcom,

 

If you're still having issues inviting a user to your file even after changing the roles, removing and re-activating the user, you can reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via My Account.

 

Best regards,

Doreen

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